FAQ

1.Why am I incurring costs every day when I haven't done anything on the platform?

Storage charges are incurred daily for data that you have uploaded/generated on the platform, which are regularly deducted from the billing group associated with the project. It is advisable to promptly clean up project data to avoid unnecessary costs.

2.My task has ended/closed, why do I still incur computational storage costs?

The temporary files generated by the analysis (files in the work and task directories) will continue to incur computational storage charges.

Move data from [Analysis] to [Data] by Save Data, and then mounting the data when needed for analysis can reduce storage charges.

3.Why are my analysis charges so high?

The unit price for analysis on the platform is charged according to the platform's listed prices, and the reasons for high costs may include:

(1) To meet your analysis needs, the cloud provider has allocated instances with higher configurations, leading to a higher price per unit of analysis.

(2) Analysis steps are complex, causing the task to run for a long time. Additionally, if you are running a notebook analysis task and do not promptly close the running page, this period of time will also be included in the running duration of the task. It is advised to close tasks promptly to avoid unnecessary charges.

4.Why is there a discrepancy between the amount calculated after I download the billing details and the amount displayed on the page?

The billing details may be issued 0.5 to 1 hour later than the billing group balance and summary, which may lead to inconsistencies.

5.My project is in arrears, and I want to move the project data to another project for analysis, what should I do?

For projects in arrears, it is recommended that you recharge promptly to avoid affecting your normal work. If you need to move the data to another project for analysis, ensure that the billing group for the new project has sufficient balance, and then proceed with data migration:

Suppose you want to copy data from Project A to Project B, you can use the "Copy from project" function on the [data] page of Project B to select and copy the files from Project A, as shown in the figure below. After completing the data migration, promptly clean up the data in Project A to avoid additional storage charges, as the platform will also periodically clear data for projects that continuously incur arrears.

Please take special note: Files generated from notebook analysis tasks need to be saved before(see: Save Data). If your project is currently in arrears, you will not be able to start a notebook analysis to save data; in this case, you will need to recharge first, see: Recharge.